We saw a review for this title today and can't wait to read it:
"The Power of Habit: Why We Do What We Do and How to Change It" (Charles Duhigg)
What especially drew our attention was the mixing of psychology and business perspectives that explain why bad habits persist and how good habits can be formed. You can teach an old dog new tricks!
This review sealed the deal: "For those who truly crave to change their habits, their teams' routines and their lives, this book offers well-founded hope and simple, concrete tools that have been proven to work, over and over again."
PS - I realize that this post is a little ironic given the last one "Why We're in this Business" ... But actually it fits right in because we see the methods and success stories the author uses for "good examples" as being very much in keeping with how we have been able to achieve our high standards ... It's all habit!